AI Lesson

#5. Customer Service: Accomodate & Ensure

Accommodate: Provide a seat/quiet spot; show two replacement options with pictures; point to return policy card (Spanish) & Ensure: “Is this clear? Two-minute checkout—shall we proceed?” Comfort before content. I accommodate by offering a seat or quiet spot and clearing counter space so they can set bags or a stroller down. This instantly drops noise and cognitive load, making the rest go smoother.