What's inside
- AI Lesson #1. Customer Service: Customer Mindset & Journey
- AI Lesson #2. Customer Service: Clear Customer Communication
- AI Lesson #3. Customer Service: Empathy and Inclusion
- AI Lesson #4. Customer Service: The Check-in
- AI Lesson #5. Customer Service: Accomodate & Ensure
- AI Lesson #6. Customer Service: De-escalation, Tough Scenarios & Recovery
- AI Lesson #7. Customer Service: Product & Policy Fluency
- AI Lesson #8. Customer Service: CRM & Data Ethics
- AI Lesson #9. Customer Service: Zappos Case Study